I received another email from Bobbi Brown this week, it was from someone else saying my email had been forwarded onto them. They asked for more details so I just sent them the pictures. They said they would like to replace two of the items.
As it was only the packaging broken and I had since bought alternative gifts, I said thanks but declined the offer. Today I got an email saying they would send them anyway,so we will see.
At any rate I am a bit bemused by this,as I thought it was already done and dusted so not sure why it got forwarded onto someone else in the department. I was never after replacement products, just wanted to voice my annoyance about my stuff not been packed properly. So, guess I'll have to withdraw my moaning on this one..